Our team is here to help with orders, shipping updates, returns, custom requests, gift cards, and general product questions.
1. Customer Support
Email: support@butterfliesbeading.com
Website: https://www.butterfliesbeading.com
2. Order Questions
For order status, tracking, or changes before shipment, include your order number and the email address used at checkout when contacting support.
3. Returns & Store Credit
To start a return review, contact us within the eligible return window with your order number, reason for return, and photos if applicable. See our Return Policy for details.
4. Custom Orders
For engraving, photo uploads, memorial products, or made-to-order requests, visit our Custom Orders page or email support with your project details.
5. Business Hours
We respond to customer emails as quickly as possible during normal business days. Messages received on weekends or holidays are typically answered on the next business day.